Shipping policy

How do we ship packages?
Packages from our warehouse in China will be shipped via ePacket or EMS depending on the weight and size of the product. Some packaged items are also shipped from warehouses in the U.S. All packages shipped to the United States are delivered via USPS and can be tracked. There are some packages that ship from Canada that is usually shipped via DHL.

Do you offer expedited shipping? No we do not at this time.

How long does shipping take?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Times
United States - 10-25 Business days
Asia - 10-30 Business days
Canada, Europe - 13-28 Business days
Australia (Oceania) - 12-30 Business days
Central/South America - up to 50 days
Africa - up to 50 days
*This excludes our 3-7 days processing time

Do you provide tracking information?
For most countries we do provide tracking. There are some countries within Central/South America, as well as in Oceania, Asia and Africa where we may not be able to provide tracking. Please verify with us whether we offer tracking information to your country in advance. For countries to which we offer tracking, you will receive an email once your order has been shipped that contains your tracking information. If you haven't received tracking information in 5 days, please contact us.